BNA+

**BNA+ App User Guide** Welcome to BNA+, the mobile app designed to simplify your banking experience. This guide will help you navigate the BNA+ app and make the most of its features, allowing you to manage your finances quickly and securely from your smartphone. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "BNA+." - Download and install the app on your smartphone. **Register Your Account:** - Open the BNA+ app and follow the prompts to register your account. - Enter your ID and other required personal information to complete the registration process. - Set up a secure PIN or use biometric authentication (fingerprint or facial recognition) for quick and secure access. ### 2. **Checking Balances and Transactions** **View Account Balances:** - On the home screen, you will see an overview of your account balances. - Tap on any account to view detailed transaction history and recent movements. **Transaction History:** - Access your transaction history by selecting the specific account from the home screen. - Scroll through to view all recent transactions, including deposits, withdrawals, and payments. ### 3. **Making Payments** **Pay with QR Code:** - Tap on the "Pay with QR" option from the home screen. - Scan the merchant’s QR code to complete the payment directly from your account. **Paying Bills and Taxes:** - Go to the "Payments" section. - Select the service or tax you wish to pay, enter the required details, and confirm the payment. ### 4. **Transferring Money** **Immediate Transfers:** - Tap on the "Transfers" option. - Choose the account you want to transfer from and enter the recipient’s account details. - Enter the amount and confirm the transfer for an immediate transaction. ### 5. **Cardless Withdrawals** **Withdraw Money Without a Card:** - Select the "Withdraw without Card" option from the main menu. - Enter the amount you wish to withdraw and generate a withdrawal order. - Use the code provided to withdraw cash from an ATM without needing your debit card. ### 6. **Recharging Mobile and Transport** **Mobile Top-Ups:** - Navigate to the "Recharges" section. - Choose "Mobile Top-Up" and select the mobile provider. - Enter the phone number and amount, then confirm to recharge your balance instantly. **Transport Card Top-Ups:** - Select "Transport Recharge" from the "Recharges" section. - Enter your transport card details, select the amount, and confirm the top-up. ### 7. **Managing Fixed-Term Deposits** **View and Manage Fixed Terms:** - Tap on the "Fixed Terms" option in the app. - View your existing fixed-term deposits, including maturity dates and interest rates. - You can also manage or renew your fixed terms directly from this section. ### 8. **Applying for Personal Loans** **Loan Applications:** - Go to the "Loans" section of the app. - Select "Apply for a Loan" and follow the prompts to enter your desired loan amount and terms. - Submit your application directly through the app. ### 9. **Scheduling Branch Appointments** **Book a Branch Appointment:** - Tap on the "Branch Appointments" option. - Choose your preferred branch and select a date and time for your visit. - Confirm your appointment to avoid waiting in line at the branch. ### 10. **Updating Personal Information** **Update Your Details:** - Access the "Profile" section in the app settings. - Update your personal information, such as your address, phone number, and email. ### 11. **Security and Settings** **Manage Security Settings:** - Go to the "Settings" section to manage your security preferences. - Enable biometric authentication for faster, more secure access to your account. - Set up alerts and notifications to stay informed about your account activity. **Log Out:** - To log out of the app, tap on the "Log Out" button in the settings menu. ### 12. **Support and Assistance** **Access Help and Support:** - If you need help, visit the "Help" section within the app. - You’ll find FAQs, troubleshooting guides, and contact options for customer support. With this guide, you’re now ready to use the BNA+ app to manage your finances effortlessly. Enjoy the convenience of banking on the go with BNA+.