Kiwibank Mobile Banking

**Kiwibank Mobile Banking App User Guide** Welcome to the Kiwibank Mobile Banking app, your convenient and secure way to manage your finances on the go. This guide will help you navigate the app and make the most of its features. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "Kiwibank Mobile Banking." - Download and install the app on your smartphone. **Log In or Register:** - Open the app and log in using your Kiwibank Internet Banking credentials. - If you're new to Kiwibank, visit a branch or the Kiwibank website to sign up for Internet Banking. **Set Up Security Features:** - Set a secure PIN or enable biometric authentication (Touch ID or Face ID) for quick and secure access to the app. - Update your KeepSafe questions for added security. ### 2. **Managing Your Accounts** **View Account Balances and Transactions:** - After logging in, you’ll see a summary of your account balances on the home screen. - Tap on an account to view detailed transaction history, where you can search and filter past transactions. **Set Up Quick Balances:** - Enable Quick Balances to view your account balances without logging in. You can also add a widget to your home screen or Wear OS watch for instant access. **Transfer Money and Pay Bills:** - Tap on "Payments" to transfer money between accounts, pay bills, or send money to friends and family. - Manage your payees by adding new ones or editing existing payee details. **Pay Taxes:** - Use the "Pay Tax" feature to make payments directly to the IRD. Select the tax type and enter the necessary details to complete the payment. ### 3. **Managing Your Cards** **Set Up Google Pay:** - Tap on "Cards" and select "Google Pay" to link your Kiwibank card for contactless payments. - Follow the on-screen instructions to complete the setup. **Manage Card Settings:** - Set or change your card PINs directly in the app. - Block or unblock your cards if they’re lost or stolen. You can also order a replacement card if needed. **Replace and Cancel Cards:** - If your card is lost, stolen, or damaged, you can order a replacement card through the app. - Cancel EFTPOS and debit cards directly from the "Cards" section. ### 4. **Opening and Managing Accounts** **Open New Accounts:** - Tap on "Open an Account" to open new everyday or investment accounts. - Follow the prompts to complete the process. **Apply for Credit Cards:** - In the "Apply" section, you can apply for a Kiwibank credit card or order an EFTPOS or Visa Debit Card. **Join Kiwi Wealth KiwiSaver Scheme:** - If you're not already a member, you can join the Kiwi Wealth KiwiSaver Scheme through the app. ### 5. **Setting Financial Goals** **Use the Goal Tracker:** - Set financial goals in the "Goal Tracker" section. Specify the goal amount, time frame, and name your goal. - Track your progress and make adjustments as needed to reach your savings targets. ### 6. **Managing Your Profile** **Update Personal Information:** - Go to the "Profile" section to update your contact details, tax information, and KeepSafe questions. **Send Secure Messages:** - Use SecureMail to send secure messages to Kiwibank customer service for any inquiries or issues. **Personalize Your Accounts:** - Customize your account views by adding personal photos to each account. ### 7. **Secure Banking** **Enable Two-Factor Authentication:** - For enhanced security, enable two-factor authentication (2FA) in the app settings. **Log In Securely:** - Always log in with your Internet Banking password, PIN, or biometric authentication to ensure secure access. **Monitor Security Alerts:** - Stay informed of any suspicious activity or security alerts through notifications in the app. ### 8. **Getting Help and Support** **Access Help and Support:** - If you need assistance, tap on "Contact Us" within the app to reach Kiwibank customer service. - Browse the FAQ section for answers to common questions or visit the Kiwibank website for more detailed support. ### 9. **Logging Out** **Log Out Securely:** - Always log out after each session by tapping on your profile icon and selecting "Log Out." - Ensure you log out especially when using a shared or public device. With this guide, you're now ready to navigate the Kiwibank Mobile Banking app and manage your finances with ease and security. Enjoy the convenience of banking at your fingertips!