Navy Federal Credit Union

### Navy Federal Credit Union Mobile App User Guide Welcome to the Navy Federal Credit Union mobile app! This guide will help you get started with the app and make the most of its features to manage your finances securely and efficiently. #### Getting Started: 1. **Download the App**: Install the Navy Federal mobile app from your device's app store. 2. **Log In**: Use your Navy Federal username and password to log in. If you haven’t registered for online banking yet, you can apply for membership through the app or call Navy Federal support. 3. **Set Up Quick Access**: Enable fingerprint authentication or a 4-digit passcode for faster login. #### Key Features and How to Use Them: 1. **Account Management**: - **View Account Details**: Access your account balances, transaction history, and running balances by selecting your account from the dashboard. - **Statements**: View and manage your statements easily within the app. 2. **Transfers and Payments**: - **Transfer Funds**: To transfer money, choose the 'Transfers' option. You can transfer funds internally between Navy Federal accounts, to other members, or to external accounts. - **Bill Pay**: Pay bills directly through the app by selecting 'Bill Pay' and following the prompts to set up your billers and schedule payments. - **Loan Payments**: Make payments on Navy Federal loans, credit cards, or mortgages through the app. 3. **Mobile Check Deposit**: - **Deposit Checks**: Select 'Deposit' and use your smartphone's camera to capture and deposit checks. Follow the on-screen instructions for a successful deposit. 4. **Card Management**: - **Activate and Manage Cards**: Activate new cards, lock/unlock your cards, and update your card PIN through the app. - **Travel Notifications**: Set travel notifications to ensure uninterrupted card service while traveling. 5. **Credit Score and Rewards**: - **Check Credit Score**: View your free credit score within the app under the 'Credit' section. - **Redeem Rewards**: Check your credit card rewards balance and redeem points for cashback, gift cards, or travel. 6. **Finding a Branch or ATM**: - **Locate Nearby Services**: Use the 'Find Locations' feature to locate the nearest Navy Federal branch or ATM. 7. **Support and Security**: - **Secure Messaging**: Use secure messaging within the app to contact Navy Federal support for assistance. - **Security Features**: The app provides real-time alerts for transactions and unusual activity. Update your password and security settings under 'Settings' to keep your account secure. #### Additional Tools: - **Financial Calculators**: Use built-in calculators to estimate loan payments, savings goals, and more. - **Educational Resources**: Access financial planning articles and resources to help you manage your money better. ### Troubleshooting and Support: - **Technical Assistance**: If you encounter any issues with the app, you can reach out to Navy Federal support by calling 1-888-842-6328 or sending a secure message through the app. - **Stay Updated**: Make sure your app is updated to the latest version to enjoy all the features and security enhancements. With the Navy Federal Credit Union mobile app, you have the tools you need to manage your finances efficiently and securely from the palm of your hand. Enjoy banking on the go!