VA Video Connect

Download and Set Up: Start by downloading the VA Video Connect app from the Google Play Store, App Store, or access it through a web browser on your computer. Log in using your VA.gov account credentials. If you don’t have an account, you’ll need to create one to access the app’s features. Schedule a Video Appointment: Contact your VA healthcare provider to schedule a video appointment. Once scheduled, you’ll receive an email with a link to join the session, or you can access the appointment directly through the app’s interface. Join Your Appointment: On the day of your appointment, open the VA Video Connect app. You can join the video session by clicking the link in your appointment details or the email you received. Make sure you’re in a quiet, private location with a stable internet connection. Test Your Device: Before joining the video session, the app will prompt you to test your device’s camera, microphone, and speakers. This ensures everything is working correctly and that you’re ready for your appointment. Attend the Video Session: Once connected, you’ll be able to see and speak with your VA healthcare provider in real-time. Discuss your health concerns, follow-up on treatment plans, and receive medical advice just as you would during an in-person visit. Access Health Records During the Appointment: During your video session, you can access your VA health records if needed. Review your medical history, medications, and other relevant information with your provider to ensure you’re receiving the best possible care. Schedule Follow-Up Appointments: If additional appointments are needed, discuss them with your provider during the video session. You can schedule follow-ups directly through the app, ensuring continuity of care. Get Support if Needed: If you encounter technical issues during your appointment, use the app’s support features to resolve them quickly. The app provides access to VA technical support to help you stay connected with your healthcare provider. Receive Appointment Reminders: Enable notifications in the app to receive reminders for your upcoming video appointments. This helps you stay on track with your healthcare schedule and ensures you don’t miss important sessions.